Legal
Privacy notice
Last updated: 28 October 2026
This notice explains how Textos Consulting LLP handles digital personal data collected through this website, including its consultation form and advisory chatbot.
Who is responsible
Textos Consulting LLP decides why and how enquiry information is used. For privacy questions or requests, email info@thetextos.com with “Privacy request” in the subject line.
Information we collect
Depending on how you contact us, we may collect:
- Contact details: name, work email and company name.
- Enquiry details: area of interest and any business stage, requirement, situation or timing details you choose to provide through the chatbot.
- Submission records: the date and time of your enquiry and the consent choice.
- Technical information: our hosting provider may create routine server logs such as IP address, request time and requested page for security and operation.
Please do not include sensitive personal data or information about another person unless it is necessary and you are authorised to share it.
Why we use it
We use enquiry information to understand your request, route it to the relevant team, respond to you, and keep a record of the enquiry and your consent. We do not use it for unrelated marketing. The chatbot keeps answers in the page while the conversation is open and submits them only after you choose to consent.
Consent and withdrawal
The contact form and chatbot show a purpose-specific notice and ask for an affirmative consent before submitting your details. You may withdraw consent at any time by emailing info@thetextos.com. Withdrawal does not affect processing already carried out, and we may retain information where another legal obligation requires it.
Who may process information
Enquiries are available to authorised Textos personnel who handle consultation requests. Website hosting and email service providers may process information on our behalf to operate the site and deliver your enquiry. We do not sell personal data. We may disclose information where required by law.
Retention and security
Website enquiry records are kept only while needed to handle the request and related follow-up, with a target retention period of 90 days after submission. We may retain records longer where required by law or to establish, exercise or defend legal claims. Email copies may also be subject to the retention controls of our business email provider. We use access controls and server-side protections for stored enquiry records, but no online service can guarantee absolute security.
Your privacy rights
You may contact us to request access to information associated with your enquiry, correction or updating of inaccurate information, erasure where applicable, withdrawal of consent, or to raise a grievance. You may also nominate another person to exercise your rights where the law allows. We may ask for reasonable information to verify your identity before acting. You may make a complaint to the Data Protection Board of India in accordance with applicable law.
Contact and grievances
For questions, rights requests or grievances, write to info@thetextos.com. Include your name, the email or mobile number used in your enquiry, and what you would like us to do. Do not send identity documents unless we request information needed to verify your request. We will address grievances within a reasonable period and no later than 90 days after receipt.
Changes to this notice
We may update this notice when our data practices or applicable requirements change. The latest version and update date will appear on this page.